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Frequently Asked Questions
An in vitro diagnostic (IVD) test is a medical test that is performed on a urine sample, saliva sample, blood or other bodily fluids or tissues outside the body (in vitro) to provide information about a person's health condition or disease. These tests are used to diagnose, monitor, or prevent diseases and can be performed in a laboratory or at home using home testing kits.
Yes, our home testing kits are designed to be accurate and reliable. We ensure that our kits undergo rigorous quality control measures and are manufactured according to strict standards. However, it's important to follow the instructions provided with the kit carefully to obtain accurate results.
Yes, depending on the specific test, our home testing kits can be used to monitor certain health conditions over time. However, it's important to consult with a healthcare professional to determine the appropriate testing frequency and to interpret the results accurately.
Our home testing kits can be purchased without a prescription. We aim to provide convenient access to testing and our kits are designed for self-use without the need for a prescription.
There are no age restrictions for using our home testing kits.
We accept various payment methods for online orders, including major credit cards such as Visa, Mastercard and American Express. Additionally, we may offer alternative payment options such as payment links or bank transfers. The available payment methods will be displayed during the checkout process on our website.
We occasionally offer discounts or promotions on our home testing kits. These can include special pricing, bundle deals or promotional codes. To stay updated on any ongoing discounts or promotions, we recommend visiting our website or subscribing to our newsletter to receive notifications.
Absolutely! We encourage you to reach out to our customer support team if you have any questions or require assistance. You can typically find our contact information on our website, including phone numbers and email addresses. Our dedicated customer support team will be happy to assist you with any inquiries you may have.
Our refund policy for home testing kits may vary depending on the specific circumstances and applicable laws. We strive to provide customer satisfaction, and if you encounter any issues with your order or the product, we recommend contacting our customer support team as soon as possible. They will guide you through the refund process and provide you with the necessary information and instructions.
Yes, we understand the importance of providing comprehensive information and educational resources to our customers. Depending on the specific test, our home testing kits include instructions for use and access to online resources such as educational videos or FAQs. These materials aim to help you understand the testing process and provide any necessary follow-up actions.